FAQ – Frequently Asked Questions
1. Orders
Browse our online catalog, add your favorite confectionery products to your cart, then follow the checkout process. You will receive an order confirmation by email.
No, there is no minimum order amount.
We do not currently offer customized assortments.
If your order has not yet been shipped, please contact us as soon as possible to request a modification or cancellation.
Creating a customer account allows you to receive our latest promotions by email.
2. Payment
We accept payments by credit card (Visa, Mastercard) and PayPal. Bank transfers are reserved for business customers.
Yes, all transactions on our website are protected by SSL encryption.
Of course. An invoice is automatically sent by email after your order has been confirmed.
3. Delivery
Orders are generally shipped within 24 to 48 hours. Delivery times vary between 2 and 5 business days depending on your location.
Shipping costs are automatically calculated based on the weight of the items and the destination.
No, we do not offer refrigerated delivery. However, we ensure our products are carefully packaged.
Absolutely! You will receive a tracking number by email as soon as your order is shipped.
Yes, we ship to several countries. Please visit our “Delivery” page to check available destinations and applicable shipping fees.
We do not currently offer in-store pickup (click & collect).
4. Products
We list all allergens on our product pages. For any additional questions, please contact our customer service team.
We currently do not offer vegan confectionery products in our range.
Each product comes with a Best Before Date (BBD) to ensure optimal quality. Please store products in a cool, dry place.
Please send us a photo of the damaged product within 48 hours so that we can quickly offer a solution (replacement or refund).
5. Returns and Complaints
Due to the food nature of our products, returns are only accepted in the event of an error or defective item.
Once your request has been approved, refunds are processed within 5 to 7 business days.
6. Business Customers
Yes, we offer special rates for business customers and bulk orders. Please contact us at [email/contact] for more information.
Yes, we work with many retailers. Contact us to discuss partnership opportunities.
7. Support and Contact
You can contact us by email at commande@lamaisondufruitconfit.com or by phone at 04 90 76 31 43. We respond to inquiries Monday to Friday, from 9:30 AM to 12:00 PM and 1:00 PM to 3:30 PM.
Yes, subscribe to our newsletter to receive our latest offers and exclusive promo codes.
8. The Boutique in Apt
The boutique is located at 538 Quartier Salignan, D900 CS90137, 84400 Apt, France.
The boutique is open from 9:30 AM to 6:30 PM continuously.
All products available online are also available in-store.
Yes, there is a large parking area in front of the boutique, including disabled parking spaces.
Yes, a candied fruit tasting table is available in our museum.
Are there any in-store exclusive offers or products?
Yes, the shop is accessible to people with reduced mobility.
9. The Candied Fruit Museum
The museum is open during the boutique’s opening period.
Yes, please contact us by email at contact@lamaisondufruitconfit.com or by phone at +33 (0)4 90 76 31 66.
Admission is completely free.
No, but a video presentation and a tasting table are available.
Not at the moment.
Yes, the museum is suitable for families.
Approximately 30 minutes.
French and English.
Yes, both the museum and boutique are air-conditioned.
Yes, we recommend contacting us in advance to make a reservation: 04 90 76 31 66